Senior Consumer Insights Manager

4 weeks ago

Racine, Wisconsin, United States SC Johnson Full time

As a key member of the SC Johnson Professional team, you will play a vital role in driving innovation and growth through consumer insights and business analytics.

Reporting into the Manager, you will be part of the SCJ Professional RD&E -Claims & Product Experience team, working closely with NPD project teams and Sales and Marketing to develop a deep understanding of our customers and end users.

Your expertise will be crucial in unlocking new insights that will shape our future innovation roadmap and product claims. You will also work closely with the RD&E Principal to develop the Pro technology pipeline, leading initiatives to strengthen SCJ Professional's presence in the market.

Key responsibilities will include managing and liaising with internal cross-functional stakeholders and external agencies to define and deliver research workplans and insights in support of innovation strategy and global NPD launches.

Key Responsibilities:

  • Lead Technical Insights workstreams within NPD project teams and Technology scouting projects.
  • Support SCJP global market segment strategy teams to help define and deliver research plans to develop demand spaces and end user insight.
  • Build strong networks and leverage internal SCJ cross-BU capabilities (CPX, CIBA) as well as external research and design agencies.
  • Utilize best practice qualitative and quantitative methodologies for building deep understanding of the end user and key drivers of choice to inform and optimize NPD value propositions and market segment innovation strategy.
  • Responsible for aggregating, filtering and synthesizing relevant learning from multiple sources (custom research, trends, social media, sales team insight etc.) and translating information into a composite view of our end user insight to uncover new opportunities.
  • Contribute to the development of capabilities and quality standards in all areas of Technical Insight and Claims Development incorporating continuous improvements and delivering high quality data.

Requirements:

  • Bachelor's Degree in Behavioral Science/Psychology, Market Research, Consumer Research or Insight related fields and experience in Consumer/Technical Insights or related field with direct business facing experience.
  • Qualified candidates must be legally authorized to work in the United States.

Preferred Skills:

  • Expertise in a variety of traditional and modern qualitative and quantitative research techniques, specifically for innovation, claims and communication.
  • Experience working in the B2B industry in a highly matrixed environment.
  • Experience working with interdependent cross-functional teams in a highly dynamic and challenging environment.
  • Experience working in an agile environment with shifting priorities and multiple concurrent work streams.
  • Demonstrate strong Intellectual Curiosity (ex: exploring trends and adjacent category activity to inform brand and product stories).
  • Strong cross-functional leadership and coordination skills.
  • Comfort with ambiguity and ability to navigate dynamic project scopes.
  • Ability to synthesize data to build and tell a compelling customer/end user story with credibility.
  • Ability to handle influence multiple levels and teams during one project.
  • Strong Integration & Facilitation skills-integrate information from many internal work partners to develop claims plans and to facilitation the activation of the claim's plans.

Job Requirements:

  • 10-15% travel.
  • This position sits onsite in our Racine, WI office.
  • This position is not eligible for relocation.

Inclusion & Diversity:

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability - that enables all to bring their full contributions to the organization.

Better Together:

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer:

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests:

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at or email your request to All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.

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