Customer Service Ambassador

2 months ago


Marquand, Missouri, United States DaMar Staffing Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at DaMar Staffing. As a key member of our retail center and call center team, you will be responsible for providing exceptional customer service to our clients and ensuring a positive experience for all guests.

Key Responsibilities
  • Communicate accurate and up-to-date information on current routes, products, passes, services, and upcoming projects to clients and guests.
  • Perform opening and closing duties at the retail desk and call center, including cash handling tasks, deposits, and reporting.
  • Provide first-point-of-contact support to transit center guests, assisting with information on routes, products, passes, and other services.
  • Assist guests with information on how to ride the bus system and other key information as needed.
  • Ensure the proper supply and display of route information, pass inventory, and promotional materials.
  • Assist with customer service projects and surveys, ensuring resolution and quality control.
  • Maintain knowledge of company products, services, projects, and plans.
  • Work a flexible schedule, including evenings and weekends, and be open to taking on additional responsibilities over time.
Requirements
  • High School Diploma or equivalent, with some college preferred.
  • 2+ years of experience in retail, hospitality, customer service, or a related field.
  • Experience utilizing mass transit, preferably local transit.
  • Bilingual or ASL experience a plus.
  • Above-average Microsoft Office Suite experience.
  • Ability to thrive in a fast-paced environment with coaching support.
  • Dedicated to excellent attendance.
  • Above-average decision-making and problem-solving abilities.
  • Ability to work independently with minimal supervision.
  • Ability to stand and sit for periods of time and move intermittently throughout the workday.
  • Flexible day shift hours, starting as early as 7am and 10am to 4pm and 7pm, with potential rotating Saturday shifts from 9am to 3pm.
  • Starting pay: $14.00 to $15.00 hourly (depending on experience), with competitive incentives over time.


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