Contact Center Team Lead

3 days ago


Natchitoches, Louisiana, United States Southern Scripts Full time
Contact Center Supervisor Role and Responsibilities

As a Contact Center Supervisor at Southern Scripts, you will be responsible for leading a team of customer service representatives and ensuring they deliver exceptional customer experiences. Your primary goal will be to train, coach, and mentor employees to provide top-notch service.

  • Develop and implement performance targets for individuals and teams.
  • Provide guidance and feedback to staff members.
  • Assist with call volume management when necessary.
  • Enforce department policies and procedures.
  • Manage the performance management system.
  • Anticipate and address potential escalations.
  • Optimize procedures and maintain staff motivation.
  • Keep management informed about issues and challenges.
  • Support training and development initiatives.
  • Ensure all call and ticket KPIs meet set targets.
  • Comply with HIPAA regulations regarding Protected Health Information (PHI).
  • Report any HIPAA violations to the Compliance Officer and/or Human Resources.
  • Complete and demonstrate competency in all required HIPAA Training.
  • Be flexible and adapt to changing job requirements.
Required Skills and Competencies
  • Proven experience in customer service.
  • Working knowledge of MS Office.
  • Excellent leadership and organizational skills.
  • Outstanding communication and negotiation abilities.
  • Ability to work under pressure.
  • Customer-focused mindset.

Supervisory Responsibility

  • Measure performance using key performance indicators.
  • Ensure adherence to policies for attendance and procedures.
  • Lead in a manner that supports the Call Center Manager's vision and fosters a positive work culture.
  • Collaborate with the supervisory team to maintain a consistent operation.
Position Type and Expected Hours of Work
  • This is a full-time, salaried position.
  • Typical working hours are Monday through Friday, 11:00 a.m. to 8:00 p.m. CT, with on-call responsibilities on a rotation basis.
  • Ability to work extended hours, weekends, and holidays as needed.
Travel

Minimal travel expected for this position.

Required Education and Experience
  • 1 or more years of PBM/CSR experience or an Associate's Degree or 2 years of college experience.
  • 2 years of customer service experience.
Preferred Education and Experience
  • Bachelor's degree preferred.
  • Supervisory background preferred.

Southern Scripts is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination in employment. We prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.



  • Natchitoches, Louisiana, United States Southern Scripts Full time

    Contact Center Supervisor Role and ResponsibilitiesAs a Contact Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers. Your primary goal will be to deliver high-quality service, meet customer expectations, and drive business results.Key...


  • Natchitoches, Louisiana, United States Southern Scripts Full time

    Contact Center Supervisor Role and ResponsibilitiesAs a Contact Center Supervisor at Southern Scripts, you will be responsible for leading a team of customer service representatives and ensuring they deliver exceptional customer experiences. Your primary goal will be to train, coach, and mentor employees to provide top-notch service.Develop and implement...


  • Natchitoches, Louisiana, United States Southern Scripts Full time

    Contact Center Supervisor Job DescriptionWe are seeking a highly skilled and experienced Contact Center Supervisor to join our team at Southern Scripts. As a Contact Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.Key...


  • Natchitoches, Louisiana, United States General Dynamics Information Technology Full time

    Position Type:PipelineCurrent Clearance Level:NoneClearance Level Required:NoneSuitability:Public Trust/Other Required:OtherJob Family:SCAQualifications:Skills:Call Center, Customer Service, Data EntryCertifications:Experience:0+ years of relevant experienceUS Citizenship Required:YesJob Overview:Become a part of theGeneral Dynamics Information...


  • Natchitoches, Louisiana, United States Moreau Physical Therapy Full time

    Position OverviewAre you prepared to advance your career in the healthcare sector? Moreau Physical Therapy is on the lookout for an enthusiastic individual to step into the role of Full Time Front Office Team Lead. This position is pivotal in ensuring that our clients remain the focal point of our operations. Your expertise in problem-solving and commitment...


  • Natchitoches, Louisiana, United States Moreau Physical Therapy Full time

    Position OverviewAre you prepared to advance your career in the healthcare sector? Moreau Physical Therapy is on the lookout for an enthusiastic individual to take on the role of Full-Time Front Office Team Lead. This position is pivotal in ensuring that our clients are at the heart of our operations. Your expertise in problem-solving and customer service...


  • Natchitoches, Louisiana, United States COMMCARE CORPORATION Full time

    Job SummaryWe are seeking a skilled and compassionate Licensed Practical Nurse (LPN) to join our team at Natchitoches Community Care Center. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and contributing to a positive and supportive work environment.Key ResponsibilitiesEvaluate the physical,...


  • Natchitoches, Louisiana, United States HealthPRO Heritage Full time

    About the RoleWe are seeking a skilled Physical Therapist Assistant to join our team at Natchitoches Community Care Center. As a Physical Therapist Assistant, you will play a vital role in providing high-quality patient care and contributing to the success of our healthcare team.Key ResponsibilitiesAssist Physical Therapists in implementing treatment plans...

  • LPN Floor Nurse

    3 weeks ago


    Natchitoches, Louisiana, United States COMMCARE CORPORATION Full time

    Job SummaryWe are seeking a skilled and compassionate Licensed Practical Nurse (LPN) to join our team at Natchitoches Community Care Center. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and contributing to a positive and supportive work environment.Key ResponsibilitiesEvaluate the physical,...

  • Registered Nurse

    2 weeks ago


    Natchitoches, Louisiana, United States Mary Bird Perkins Cancer Center Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at Mary Bird Perkins Cancer Center. As a key member of our oncology infusion team, you will play a critical role in providing exceptional patient care and ensuring the highest level of service delivery.Key ResponsibilitiesProvide Patient Care: Coordinate and deliver patient care,...


  • Natchitoches, Louisiana, United States Natchitoches Parish Correctional Center Full time

    {"Job Title": "Medical Records Clerk", "Job Summary": "We are seeking a highly organized and detail-oriented Medical Records Clerk to join our team at Natchitoches Parish Correctional Center. The successful candidate will be responsible for maintaining the accuracy and confidentiality of medical records, ensuring compliance with established policies and...


  • Natchitoches, Louisiana, United States Natchitoches Regional Medical Center Full time

    Job OverviewPosition SummaryThe Wound Care Licensed Practical Nurse (LPN) is tasked with delivering comprehensive nursing care, which encompasses wound management for patients across various age groups, along with other clinical responsibilities that ensure safe and effective patient care. The LPN adheres to all organizational policies, care protocols, and...


  • Natchitoches, Louisiana, United States Natchitoches Regional Medical Center Full time

    Job SummaryNatchitoches Regional Medical Center is seeking a highly skilled Grants and Project Specialist to join our team. The successful candidate will be responsible for organizing and implementing all grant funding phases, ensuring compliance with regulations, and managing complex grant-funded projects.Key ResponsibilitiesCreate and implement plans for...


  • Natchitoches, Louisiana, United States Natchitoches Regional Medical Center Full time

    Job SummaryNatchitoches Regional Medical Center is seeking a skilled Inpatient Pharmacist PRN to join our team. As a key member of our pharmacy staff, you will play a vital role in ensuring the safe and effective use of medications for our patients.ResponsibilitiesProcess orders for parenteral and enteral medicationsMonitor patient drug therapies and provide...


  • Natchitoches, Louisiana, United States Natchitoches Regional Medical Center Full time

    Job SummaryAt Natchitoches Regional Medical Center, we are seeking a skilled Licensed Practical Nurse to provide high-quality patient care services that meet the psychosocial, physical, and general aspects of care. As a key member of our healthcare team, you will be responsible for delivering compassionate and individualized care to patients and their...


  • Natchitoches, Louisiana, United States Natchitoches Regional Medical Center Full time

    Job SummaryNatchitoches Regional Medical Center is seeking a highly skilled and dedicated Inpatient Pharmacist to join our team. As a key member of our pharmacy department, you will play a critical role in ensuring the safe and effective use of medications for our patients.Key ResponsibilitiesPrepare and dispense medication orders accurately and efficiently,...


  • Natchitoches, Louisiana, United States Natchitoches Regional Medical Center Full time

    Job SummaryNatchitoches Regional Medical Center is seeking a highly skilled and experienced Staff Pharmacist to join our team. As a key member of our pharmacy department, you will be responsible for providing clinical pharmacy services to patients, including medication therapy management, patient education, and medication use review.Key...


  • Natchitoches, Louisiana, United States Natchitoches Regional Medical Center Full time

    Job SummaryNatchitoches Regional Medical Center is seeking a highly skilled and experienced Staff Pharmacist to join our team. As a key member of our pharmacy department, you will be responsible for providing clinical pharmacy services, including medication therapy management, patient education, and quality improvement initiatives.Key...


  • Natchitoches, Louisiana, United States Natchitoches Regional Medical Center Full time

    Job SummaryWe are seeking a skilled Certified Nursing Assistant to join our team at Natchitoches Regional Medical Center. As a key member of our healthcare team, you will provide high-quality patient care and support to our patients and families.Key ResponsibilitiesObtain vital signs, including temperature, pulse, blood pressure, respirations, and Sa02,...


  • Natchitoches, Louisiana, United States Natchitoches Regional Medical Center Full time

    Job SummaryWe are seeking a skilled Certified Nursing Assistant to join our team at Natchitoches Regional Medical Center. As a key member of our healthcare team, you will provide high-quality patient care and support to our patients and families.Key ResponsibilitiesObtain vital signs, including temperature, pulse, blood pressure, respirations, and Sa02,...