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Customer Service Team Lead

2 months ago

Natchitoches, Louisiana, United States Southern Scripts Full time
Contact Center Supervisor Job Description

We are seeking a highly skilled and experienced Contact Center Supervisor to join our team at Southern Scripts. As a Contact Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our customers.

Key Responsibilities:
  • Supervise and train customer service representatives to ensure they meet performance targets and provide excellent customer service.
  • Develop and implement effective training programs to enhance the skills and knowledge of customer service representatives.
  • Monitor and analyze customer service metrics to identify areas for improvement and implement changes to improve performance.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Ensure compliance with company policies and procedures, including HIPAA regulations.
Requirements:
  • 1+ years of experience in customer service or a related field.
  • Proven track record of success in leading teams and improving customer service metrics.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Knowledge of MS Office and other relevant software applications.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Southern Scripts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.