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Event Coordination Manager

2 months ago

Frisco, Texas, United States Omni Hotels Full time

Location

THE MODERN HOME OF AMERICAN GOLF

Omni PGA Frisco Resort is a premier destination currently under development, set to become the largest resort in the United States. This expansive property will feature 500 luxurious guest accommodations, multiple upscale amenities including three pools, a destination spa, and over 127,000 square feet of versatile meeting and event spaces. The resort is designed to cater to a diverse range of guests, from seasoned golfers to newcomers, offering an unparalleled experience.

Job Overview

We are seeking an experienced Event Coordination Manager to oversee our extensive meeting and event facilities. This role is pivotal in ensuring seamless execution of events, from grand celebrations in our expansive ballroom to intimate gatherings in our charming pavilion. Our dedicated team prides itself on meticulous attention to detail and personalized service, ensuring every event is memorable.

Key Responsibilities

  • Prepare and review event resumes, ensuring all departments are informed of event details.
  • Collaborate with the culinary team to develop tailored menus that meet client specifications while enhancing food and beverage revenue.
  • Confirm banquet room arrangements to ensure they meet client requirements and can accommodate desired setups.
  • Conduct pre-planning meetings with relevant departments as requested by clients.
  • Foster strong relationships with clients through professional engagement.
  • Initiate payment processes and assist in financial procedures as needed.
  • Gather information to create master account estimates prior to events.
  • Draft and review Banquet Event Orders (BEOs) with clients, ensuring all details are accurately communicated.
  • Distribute BEOs to relevant departments for thorough preparation.
  • Participate in required departmental meetings to ensure alignment and communication.
  • Recommend in-house and preferred vendors to enhance service offerings and drive revenue.
  • Lead pre-conference meetings with clients and department heads to ensure all aspects are covered.
  • Monitor events on-site to ensure all arrangements meet client expectations and manage any necessary adjustments.
  • Provide ongoing support to clients during events through various communication channels.
  • Facilitate post-event meetings with clients and management as needed.
  • Utilize computer systems effectively, including Delphi and Microsoft Office Suite.
  • Forecast food and beverage events accurately on a monthly and annual basis.
  • Ability to manage physical demands, including walking significant distances and working in varying weather conditions.

Qualifications

  • A minimum of five years of experience in a similar role within a high-volume, upscale hotel environment.
  • Proven ability to manage multiple high-profile clients simultaneously.
  • Exceptional customer service skills with a focus on exceeding guest expectations.
  • Proactive approach to anticipating client needs and enhancing their experience.
  • Strong communication skills to build confidence and rapport with clients.
  • Experience with Delphi or similar event management software is preferred.
  • A Bachelor’s degree in a related field is advantageous.
  • Certification as a Meeting Planner is a plus.

Omni Hotels & Resorts is an equal opportunity employer. We value diversity and encourage all qualified individuals to apply.