Triage Counselor I, Federal Service Center

4 days ago


Frisco, Texas, United States Magellan Health Full time
Job Title: Triage Counselor I, Federal Service Center

Magellan Health is seeking a highly skilled and compassionate Triage Counselor I to join our Federal Service Center team. As a Triage Counselor, you will be responsible for providing telephonic and chat support to participants through the delivery of triage, assessment, consultation, education, referrals, and non-medical counseling.

Key Responsibilities:
  • Provide participant intake triage and consultation to assess the level of risk and determine the appropriate course of action.
  • Offer crisis intervention services and linkage to resources for the appropriate level of care, including community resources.
  • Provide specialty consultation related to special needs, adoption, elder care, adult disability, education, spouse relocation and transition services, building healthy relationships, becoming a new parent, work life, document translation, and peer-to-peer support.
  • Process and coordinate requests for Critical Incident Response services, Drug Free Workplace cases, and management referrals when contractually required.
  • Provide education to callers regarding EAP benefits, including vendor resources, and website features.
  • May provide non-medical counseling to eligible participants.
  • Real-time documentation to meet qualitative and quantitative performance expectations.
Requirements:
  • Master's degree in behavioral health or a related field.
  • Licensure at the independent level.
  • 2+ years of clinical experience after receiving degree.
  • Sensitively and compassionately responds to participants. Excellent listening skills and strong customer services skills required.
What We Offer:
  • A comprehensive benefits package, including health, life, and voluntary benefits.
  • A competitive salary range of $58,440 - $93,500.
  • The opportunity to work with a dynamic and compassionate team.

Magellan Health is an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.


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