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Client Service Representative

2 months ago

Frisco, Texas, United States CityVet Full time
About CityVet

At CityVet, we prioritize the well-being of both our clients and their pets. Our mission is to provide exceptional care and service, creating a positive experience for all who walk through our doors.

Job Summary

We are seeking a highly skilled Client Service Specialist to join our team. As the primary point of contact for clients, you will be responsible for ensuring a pleasant experience and building relationships that result in loyal brand ambassadors.

Key Responsibilities
  • Manage appointment check-ins, book new appointments, and partner with the team on proper discharge information for various services.
  • Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage to ensure an efficient and productive schedule and daily workflow.
  • Greet and welcome clients, check patients in for appointments, notify clients of delays, and care for clients during their wait.
Benefits
  • Generous pet-care discounts
  • Uniform allowance
  • Flexible schedules
  • Growth opportunities
Requirements
  • Computer proficiency
  • High school diploma or GED
  • At least 18 years of age at the time of hire