Customer Service Representative
5 days ago
At Airgas, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional product knowledge and account support to our customers, both internal and external.
Key Responsibilities:
- Provide product knowledge and account support to customers in a courteous and proactive manner.
- Read and understand procedures and instructions on customer service processes.
- Answer calls promptly and courteously, responding to customer inquiries in a timely and professional manner.
- Enter customer orders into the current order management system (SAP) on a daily basis.
- Knowledge of products and technical information, as well as alternate products based on cost, availability, and customer requirements.
- Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.
- Manage assigned distributor accounts and monitor scheduled ship dates to ensure timely delivery to customers.
- Follow all safety protocols and run ZOTCM report daily.
- Proficiency in using personal computer, data entry terminal, and other common office equipment and software, including Google Docs, Sheets, and Meet.
- Good understanding of SAP and ability to multitask efficiently.
- Excellent communication skills and attention to detail.
Requirements:
- High School Diploma or equivalent required.
- At least 2 years of experience in internal and/or external customer service or customer-related administration.
- Strong attention to detail and proficiency in using personal computer, data entry terminal, and other common office equipment and software.
- SAP experience preferred but not required.
About Airgas:
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products. We foster a culture of safety, customer success, sustainability, and innovation, empowering our associates to share ideas, take initiative, and make decisions.
Equal Employment Opportunity:
We are an equal opportunity employer and welcome applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic. We strongly believe in building a diverse and inclusive workplace that opens up opportunities for people to express their talent and fosters our ability to innovate.
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