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Customer Service Representative

4 weeks ago

Cambridge, Maryland, United States State Farm Insurance Full time
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a Customer Service Representative, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will also provide accurate and timely information regarding insurance products and services, process policy applications, renewals, and cancellations, and handle billing and payment inquiries. Additionally, you will resolve customer issues and complaints in a professional and efficient manner, collaborate with team members to ensure customer satisfaction, and maintain accurate customer records and update information as needed.

Key Responsibilities:

* Assist customers with inquiries, complaints, and policy changes
* Provide accurate and timely information regarding insurance products and services
* Process policy applications, renewals, and cancellations
* Handle billing and payment inquiries
* Resolve customer issues and complaints in a professional and efficient manner
* Collaborate with team members to ensure customer satisfaction
* Maintain accurate customer records and update information as needed

Requirements:

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Familiarity with insurance products and services a plus

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.