Customer Service Representative

4 weeks ago


Cambridge, Maryland, United States Airgas Full time

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at Airgas. As a Customer Service Representative, you will be responsible for providing exceptional product knowledge and account support to our customers, both internal and external.

Key Responsibilities:

  • Provide product knowledge and account support to customers in a courteous and proactive manner.
  • Read and understand procedures and instructions on customer service processes.
  • Answer calls promptly and courteously, responding to customer inquiries in a timely and professional manner.
  • Enter customer orders into the current order management system (SAP) on a daily basis.
  • Knowledge of products and technical information, as well as alternate products based on cost, availability, and customer requirements.
  • Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction.
  • Manage assigned distributor accounts and monitor scheduled ship dates to ensure timely delivery to customers.
  • Follow all safety protocols and run ZOTCM reports daily.
  • Proficiency in using personal computers, data entry terminals, and other common office equipment and software, including Google Docs, Sheets, and Meet.
  • Good understanding of SAP and ability to multitask efficiently.
  • Excellent communication skills and attention to detail.

Requirements:

  • High School Diploma or equivalent required.
  • At least 2 years of experience in internal and/or external customer service or customer-related administration.
  • Strong attention to detail and proficiency in using personal computers and common office equipment and software.

About Airgas:

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products. We foster a culture of safety, customer success, sustainability, and innovation, empowering our associates to share ideas, take initiative, and make decisions.

Equal Employment Opportunity:

We are an equal opportunity employer and welcome applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic. We strongly believe in a diverse organization that opens up opportunities for people to express their talent and fosters our ability to innovate.



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