Customer Service Representative

1 week ago


Chaska, Minnesota, United States E&M Consulting, Inc. Full time
Job OverviewE&M Consulting, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities
  • Provide timely and effective responses to client inquiries via phone, email, and online chat.
  • Resolve client complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless communication and resolution of client issues.
  • Stay up-to-date on company products and services to provide accurate information to clients.
  • Meet or exceed performance metrics and targets for client satisfaction and issue resolution.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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