Customer Service Representative

4 days ago


Chaska, Minnesota, United States City of Chaska, MN Full time
Job Summary

The City of Chaska, MN is seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. This role is responsible for delivering exceptional customer service to our members and guests, promoting the benefits of a Community Center membership, and providing a positive experience for all who visit our facility.

Key Responsibilities
  • Represent the City of Chaska, MN in a professional manner at all times, providing a positive and welcoming experience for all guests.
  • Deliver quality customer service to our members and guests, responding to questions and concerns in a timely and professional manner.
  • Promote the benefits of a Community Center membership, providing tours and information to potential members.
  • Operate a computer point of sale system and cash register, reconciling cash and processing transactions accurately.
  • Resolve conflicts and complaints in a professional and courteous manner, ensuring a positive experience for all guests.
  • Complete room set-ups for meetings and events, moving and setting up tables, chairs, and equipment as needed.
  • Process Community Center memberships and enroll participants in Parks & Recreation programs, utilizing ActiveNet software.
  • Perform light maintenance duties, including cleaning, restocking, and snow removal as needed.
  • Enforce all building policies and procedures, ensuring a safe and secure environment for all guests.
  • Follow and assist with emergency procedures, providing a safe and secure environment for all guests.
Requirements
  • Minimum of 16 years of age.
  • American Red Cross CPR Certification or willingness to complete certification within 90 days of hire.
Preferred Qualifications
  • Customer service experience.
  • Ability to work a varied schedule, including days, evenings, weekends, and holidays.
  • Ability to communicate effectively and responsively with customers.
  • Demonstrated cultural awareness and sensitivity.


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