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Customer Service Representative

2 months ago

Chaska, Minnesota, United States QualiTech Full time
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team at QualiTech. As a key member of our Food Solutions division, you will be responsible for providing exceptional service and support to our customers.

Key Responsibilities
  • Process customer orders and invoices in a timely and accurate manner
  • Respond to customer requests for samples, documentation, and product information
  • Coordinate with internal teams to ensure seamless customer support
  • Manage customer relationships and resolve any issues that may arise
  • Enter orders into our ERP system and monitor for timely processing and shipment
  • Submit invoices to customers via email or mail
  • Process credits and debit memos as required
  • Review open aging reports with finance and assist in obtaining payment
  • Respond to customer requests for documentation or other information
  • Manage internal price quotes and prepare proposals for customers
  • Support and coordinate customer freight delivery work processes
  • Communicate customer concerns or needs to sales staff and executives
Requirements
  • High School Diploma; Associate degree and/or 2+ years applicable experience preferred
  • 3-5 years of experience in customer service in food-related fields preferred
  • Experience in manufacturing desirable
Physical Demands

This role requires the ability to operate a computer and communicate effectively with customers and colleagues. The employee may occasionally be required to reach with arms and lift up to 25 pounds. Frequent and repetitive use of hands and fine motor skills are also required.

Work Environment

This is a home or office-based role, and the employee must be able to work in a fast-paced environment with minimal supervision.