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Customer Service Representative

2 months ago

Chaska, Minnesota, United States QualiTech Full time

Job Summary:

QualiTech is seeking a highly skilled Customer Service Representative to provide exceptional support to our customers in the Food Solutions division. This is a temporary position that will last for 6-8 months.

Key Responsibilities:

  • Process customer orders, invoices, and credit/debit memos in a timely and accurate manner.
  • Respond to customer requests for samples, documentation, and product information in a professional and courteous manner.
  • Coordinate with internal teams, including production, shipping, purchasing, and sales, to ensure seamless customer service.
  • Manage document filing and maintain accurate records.

Essential Duties and Responsibilities:

  • Enter orders into the ERP system and monitor for timely processing and shipment.
  • Submit invoices to customers via email or mail.
  • Process credits and debit memos as required.
  • Review the open aging report weekly with finance and assist in obtaining payment.
  • Respond to customer requests for documentation or other types of information.
  • Manage internal price quotes and prepare proposals for customers.
  • Support and coordinate customer freight delivery work processes within our current freight system.
  • Communicate customer concerns or needs to sales staff and executives.

Requirements:

  • High School Diploma; Associate degree and/or 2+ years of applicable experience preferred.
  • 3-5 years of experience in customer service in food-related fields preferred.
  • Experience in manufacturing desirable.

Physical Demands:

The employee must be able to operate a computer and communicate effectively. The employee is occasionally required to reach with arms and lift and carry up to 25 lbs. The employee must frequently and repetitively grasp objects and use fine manipulation dexterity. The employee must use hands frequently from waist to chest level. Specific vision abilities include close vision and distance vision. The employee must be able to hear and verbally communicate with customers, co-workers, and others.

Work Environment:

The employee will work in a home or office environment. Proper PPE is required when on the production floor.