Customer Service Representative

6 days ago


Chaska, Minnesota, United States Twin City Staffing Full time
Job Summary

Twin City Staffing is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.

Key Responsibilities
  • Manage multiple phone lines and respond to customer inquiries in a timely and professional manner
  • Learn and stay informed about company products and services to effectively address customer questions and concerns
  • Navigate our CRM system to access customer information and resolve issues
  • Direct incoming calls to the appropriate team member and provide assistance as needed
  • Assist with filing, folding, and mailing invoices, as well as verifying orders and shipments for accuracy
  • Maintain accurate records and act as a front desk receptionist as part of a rotating team schedule
  • Provide weekly assistance in the Shipping Department and collaborate with direct team members and other departments
Requirements
  • Basic computer skills, including data entry
  • Minimum of six months of successful prior experience in Customer Service or a related position
  • Effective communication and problem-solving skills
  • Ability to multitask and recall information as needed
  • Basic math skills
What We Offer
  • Competitive hourly wage
  • Opportunities for skill development and growth
  • Inclusive and collaborative work environment
  • Comprehensive benefits package
  • Professional and supportive work environment
  • Referral bonus
  • Flexible spending account


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