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Airport Operations Center Manager
2 months ago
The Aviation Department of the Port Authority of New York and New Jersey is seeking diverse and high-energy leaders to serve as management representatives working collaboratively in the EWR Airport Operations Center (AOC). This operational unit presents an exciting opportunity to be part of EWR International Airport's efforts to enhance customer experience and meet the demands of the 21st Century.
Key Responsibilities- Support the Strategic Direction: Assist in the development and execution of EWR data analytics, planning, and reporting duties within the EWR AOC.
- Collaborate with Stakeholders: Work alongside Port Authority civilian personnel, Port Authority Police (PAPD), representatives from air terminal operators, airlines, business partners, and state and federal government agencies.
- Develop and Maintain Data Analytics Tools: Create bespoke data analytics tools, models, and data insights to drive performance and customer experience, advance operational planning, and optimize operations.
- Support Development of KPIs: Assist in developing and implementing Key Performance Indicators (KPIs) and data analysis to support real-time situational awareness and daily planning activities to achieve operational goals.
- Review and Verify Information: Review database and verify information to ensure accuracy.
- Prepare Reports: Prepare reports for management stating trends, patterns, and predictions using relevant data.
- Assist with Inquiries: Assist in the processing of inquiries via the Salesforce system.
- Provide Quality Assurance: Provide quality assurance for the EWR social media program.
- Bachelor's Degree: Bachelor's Degree in Aviation Management, Emergency Management, Business Administration, Transportation, or related field from an accredited college or university.
- Related Experience: Three (3) years related operations experience working in an aviation or operational decision-making role with knowledge of multiple aspects of airport operations.
- Statistical and Data Analysis: Experience with statistical and data analysis including development and utilization of dashboards for data-driven decision-making.
- Criminal History Records Check: Able to pass a criminal history records check, as mandated by 49 CFR Part 1542, and to meet all requirements necessary to obtain and maintain a Security Identification Display Area (SIDA) Card credential with airfield Movement Area Driving and Escort Privileges.
- Availability: Available to respond to declared airport emergencies, expeditiously, 24-hours per day, seven (7) days per week, including holidays and outside of regularly scheduled shifts as a normal function of the job.
- Valid Driver's License: Valid driver's license.
- Master's Degree: Master's Degree in Aviation Management, Emergency Management, Business Administration, Transportation, Computer Science, Engineering, Statistics, Data Science, Social Sciences (with strong quantitative background) or related field from an accredited college or university.
- Emergency Operations Center Experience: Demonstrated experience in an Emergency Operations Center (EOC) or Airport Operations Center (AOC), or related.
- Federal Regulations and Advisory Circulars: Demonstrated knowledge of Federal Regulations and Advisory Circulars, particularly those related to 14 CFR Part 139 and 49 CFR 1542.
- Airline Industry Business and Operating Practices: Demonstrated knowledge of the airline industry business and operating practices.
- Customer Service and Communications: Demonstrated experience in delivering customer service and customer communications programs in a transportation-related, high operational tempo environment.
- Decision-Making Skills: Experience balancing multiple competing priorities, demonstrating sound judgment, and utilizing decision-making skills necessary to manage operational and emergency situations.
- Quantitative Techniques: Demonstrated knowledge of quantitative techniques, including the ability to conduct research, analyze and interpret large amounts of data to address critical policy and business issues.
