Airport Operations Leader
16 hours ago
The Airport Operations Leader, EWR is a key member of the Porter Airlines leadership team, responsible for ensuring the smooth operation of the Newark station. This includes managing aircraft turn performance, passenger service experience, ground handling, and team member experience. The successful candidate will be accountable for the station's consistent execution of defined safety, commercial, operational, passenger service, and employment standards.
Key Responsibilities- Lead and supervise EWR passenger service functions, ensuring consistent delivery of the passenger experience to defined service standards.
- Oversee EWR ramp functions, ensuring consistent execution of defined safety and operational procedures to achieve aircraft turn performance and baggage service standards.
- Participate in 7-day-per-week, in-station leadership coverage, overseeing operations and passenger interactions at the check-in counter, at departure gates, and on the ramp.
- Actively engage with operations, passenger interactions, and team member coaching at the check-in counter, at departure gates, and on the ramp.
- Oversee local administrative support team members to handle the station's administrative support needs.
- Collaborate with the Learning and Development department to support the training of EWR team members.
- 10 years of experience in customer service and/or ground handling.
- 5 years of supervisory experience.
- Able to obtain and hold all required security clearances.
- College degree or equivalent industry experience.
- Able to effectively manage and plan resources, time, and people.
- Able to work irregular hours.
- Able to lead under pressure.
- Strong leadership and communication skills.
- Valid Driver's License with a clean driver's abstract.
- Ability to communicate and correspond clearly and precisely in English.
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Airport Operations Manager
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Airport Operations Manager
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