Customer Service Team Lead
9 hours ago
ChampionX is seeking a highly skilled Customer Service Supervisor to lead our customer service team in Tulsa, OK. This is an exciting opportunity to join a growing company that offers a competitive base salary and benefits.
What We Offer:
- A competitive base salary and benefits package
- Access to best-in-class resources, tools, and technology
- Opportunities for career growth and advancement
- A culture that values safety and employee well-being
Key Responsibilities:
- Resolve complex customer and business concerns
- Develop and manage the annual operating budget and plan for system and tool improvements
- Identify customer trends and work with cross-functional teams to resolve issues
- Develop and monitor customer service operations, including policies and procedures, operating structure, and workflow
- Drive continuous improvement and identify changes and improvements necessary to meet business goals and ensure high customer satisfaction
- Maintain confidentiality of all matters
Requirements:
- Four-year college or university degree in Business or related field
- Or equivalent education and/or experience
- Preferred: Master's degree in Business or related field
- Required: Six or more years of relevant experience
- Preferred: Experience in the oil and gas industry
Competencies, Skills, and Knowledge:
- Excellent oral and written communication skills, including the ability to present, persuade, and collaborate at the leadership level
- Strong math and analytical skills
- Excellent negotiation skills
- Excellent organizational and time management skills
- Strong computer skills, including Microsoft Office suite
Work Environment:
- Work is accomplished indoors and in air-conditioned or well-ventilated facilities
- Work is executed in an office or in a cubicle space equipped with a telephone and computer
Our Commitment to Diversity and Inclusion:
At ChampionX, we believe in creating a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants and recruit, hire, promote, transfer, and provide opportunities for advancement based on individual qualifications and job performance.
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