IT Support Specialist
6 days ago
Job Summary:
The IT Support Specialist will be responsible for providing technical support to end-users, troubleshooting and resolving software and hardware issues, and developing and conducting training programs to ensure employees have the necessary skills to use technology effectively.
Key Responsibilities:
- Investigate and resolve software and hardware problems of computer users
- Develop, write, and edit computer-related technical and administrative documentation
- Develop and conduct programs to train employees or customers in Information Technology topics
- Interviews user(s) to gather information about problems to determine the source of errors
- Logs and tracks calls using problem management database
- Consults with technical staff to explain software errors or to recommend changes to programs
- Evaluates vendor-supplied software by studying user objectives
- Writes or revises user training manuals and procedures
- Develops training materials and trains users on software and hardware
Requirements:
- Bachelor's degree in Computer Science or Computer Information Systems
- Previous professional work experience with a background in customer service, help desk support, end-user computer support, and/or training
- Ability to collaborate and work collectively as a member of a team
Lifestyle Communities:
Lifestyle Communities is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are passionate about technology and customer service, and want to be part of a dynamic team, please apply today
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