IT Support Specialist
3 days ago
Location: Nationwide
Duration: Contract
Pay rate: $20-21/hr.
The IT Service Desk Specialist serves as the primary contact for IT support, offering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software and hardware, ensuring first-call resolution, and providing after-hours support as needed.
Key Responsibilities:
- Troubleshoot enterprise software and hardware issues
- Provide exceptional customer service via phone, email, or chat
- Document and resolve technical issues efficiently
- Collaborate with internal teams to resolve complex issues
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 2-5 years of experience in a complex, high-tech setting
- Strong communication and problem-solving skills
- Ability to work under pressure in a fast-paced environment
- Technical expertise in enterprise software and hardware
Benefits:
- Comprehensive healthcare coverage (medical, dental, and vision plans)
- Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
- 401(k)-retirement savings
- Life and disability insurance
- Employee assistance program
- Legal support
- Auto, home insurance, and pet insurance
- Employee discounts with preferred vendors
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