IT Service Management Specialist

6 days ago


San Jose, California, United States Info Way Solutions Full time

We are seeking an experienced IT professional to join our team as a JIRA/Confluence Technical Lead. In this role, you will be responsible for the technical direction of our IT service management initiatives. With a strong background in Atlassian tools, particularly JIRA and Confluence, you will design and implement solutions to meet business needs. Your expertise will include the creation of custom fields, screens, and workflows, as well as the integration of Atlassian products with other internal systems. Additionally, you will provide training and support to users on the effective use of these tools.

About the Company:
Info Way Solutions is a leading provider of IT services, committed to delivering exceptional customer experiences. Our team of experts works closely with clients to understand their unique needs and develop tailored solutions that drive business success.

Responsibilities:
* Technical direction of IT service management initiatives
* Design and implementation of solutions to meet business needs
* Creation of custom fields, screens, and workflows in JIRA and Confluence
* Integration of Atlassian products with other internal systems
* Training and support to users on the effective use of Atlassian tools

Requirements:
* Strong knowledge and hands-on experience in configuring and troubleshooting Atlassian suite of products, especially JIRA and Confluence
* Experience with Git and GitHub
* Minimum 3-5 years of supporting Atlassian products with expert experience in troubleshooting issues, optimizing designs, and demonstrated outstanding analytical, teaming, and interpersonal skills

Benefits:
* Competitive salary range: $100,000 - $140,000 per year
* Opportunities for professional growth and development
* Collaborative and dynamic work environment



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