Media Support Technician
2 weeks ago
About Suite Studios
At Suite Studios, we are a dynamic and agile team dedicated to addressing the most significant challenges in the media and entertainment sector.
Our platform empowers teams to seamlessly manage, share, and modify media assets as if they were all collaborating on a single local drive. This innovation allows teams to eliminate the hassle of lengthy downloads and synchronization problems, ultimately saving valuable time on projects and enabling creatives to concentrate on their artistic endeavors.
We place a premium on outstanding customer service and support, striving to surpass client expectations. Cultivating strong relationships and delivering exceptional assistance are essential to our customers' success. If you thrive in such an environment, we invite you to explore this opportunity.
Ideal Candidate Profile
- Minimum of 4 years of experience in a technical capacity within the media and entertainment field.
- A passion for workflows, with a keen interest in the intricacies of Post Production, Media lifecycles, and Visual Effects.
- Exceptional communication abilities, with proficiency in English, both written and verbal.
- A customer-centric mindset, always prioritizing client needs.
- A willingness to educate others and a desire for continuous learning. You are proactive and ready to tackle challenges head-on.
- Adaptable and flexible, able to navigate new challenges as the organization evolves.
- A proactive contributor, eager to influence the company culture and product development.
- Seeking more than just a job; you are looking for a meaningful role.
Daily Responsibilities
- Promptly address customer inquiries, diagnosing and resolving technical issues.
- Facilitate debugging sessions during live interactions and replicate client issues across various applications and environments.
- Continuously enhance and maintain support documentation and resources.
- Collaborate closely with the team to optimize processes and utilize tools for improved efficiency.
- Support all initiatives to ensure the long-term success of our clients.
Perks of Joining Suite Studios
- Comprehensive health and dental benefits.
- Unlimited Paid Time Off.
- 401K matching program.
- Wellness and fitness stipends.
Join us for Taco Tuesday every week
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