Customer Service Representative

4 weeks ago


Riverview, Michigan, United States MAXIMUS Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Maximus. As a key member of our healthcare support team, you will provide exceptional customer service to our clients, utilizing your fluency in English and Spanish to communicate effectively and resolve issues efficiently.

Key Responsibilities

- Provide customer service to clients via phone, email, and web chat, utilizing a computerized system for tracking and information gathering
- Respond to customer inquiries, referring to published materials and secondary sources as needed
- Utilize pre-scripted responses to provide timely and courteous assistance
- Maintain up-to-date knowledge of client regulations and policies

Requirements

- High school diploma or equivalent with 6 months of customer service experience
- Fluency in English and Spanish, with the ability to speak, read, and write professionally and fluently
- Excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work within established turnaround times and meet attendance requirements

What We Offer

- Competitive hourly base pay rate of $18.92, with opportunities for bonuses and shift differentials
- Comprehensive training program to equip you with the knowledge and skills needed to succeed in this role
- A supportive and collaborative work environment with opportunities for career development and advancement
- Flexible scheduling options and a range of benefits to support your physical and financial wellbeing

Why Join Us?

At Maximus, we are committed to empowering communities through bilingual customer care. We believe in the importance of providing exceptional service to our clients, and we are seeking talented individuals who share our vision and values. If you are passionate about making a positive impact and have a knack for providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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