T-Mobile Neighborhood Retailer Sales Associate

3 weeks ago

Riverview, Michigan, United States GP Mobile Full time

Job Overview

Are you passionate about delivering world-class customer experiences? Do you thrive in a fast-paced environment where technology innovations and customer needs are constantly evolving? As a Retail Sales Representative at GP Mobile, you will be the face of our brand, building energy and excitement around our products and services. You will work as a member of a Retail Team of Experts to immerse yourself in significant connections with our customers, uncovering their needs and providing personalized solutions. This role is a learning opportunity where you will work with your team, proactively building skills and proficiencies. As a Retail Sales Representative, you will be required to successfully complete new employee training. To succeed in this role, you will need to be a passionate customer advocate with a competitive drive and proven ability to succeed in a fast-paced sales environment. You will need to be willing to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. You will also need to be effective at balancing customer needs and performance goals. If you have 6 months of customer service and/or sales experience, preferably in a retail environment, and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

Job Responsibilities

As a Retail Sales Representative, you will be responsible for:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  • Approaching service and sales needs with composure, integrity, and compassion.
  • Becoming skilled with and consistently using digital tools in interactions and onboarding to actively demonstrate the value of our ever-expanding coverage, why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further, and to complete training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Making the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
  • Cash Handling and Store Operations responsibilities as needed.

Establishing Relationships

As a Retail Sales Representative, you will establish relationships with and partner with T-Mobile employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and hand off small business leads.
  • Support team initiatives and create an inclusive environment.

The Experience You'll Bring

To succeed in this role, you will need to bring the following experience and skills:
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it.
  • Competitive drive and proven ability to succeed in a fast-paced sales environment.
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
  • Effective at balancing customer needs and performance goals.
  • 6 months of customer service and/or sales experience, preferably in a retail environment.

What We Can Offer You

As a Retail Sales Representative at GP Mobile, you will be offered a competitive base pay plus milestone bonuses, benefits for part-time and full-time associates, medical, dental and vision benefits, 401K Plan, generous paid time-off programs, phone service discounts, and serious growth potential for your career. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply.

Requirements

To succeed in this role, you will need to meet the following requirements:
  • At least 18 years of age.
  • Legally authorized to work in the United States.
  • High School Diploma or GED.
  • Bilingual candidates are encouraged to apply.

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