Customer Service Team Lead
5 days ago
At PulteGroup, Inc., we are seeking an exceptional Customer Service Team Lead to join our team. This is a rewarding opportunity to make a positive impact on our customers' lives.
The estimated annual salary for this role is $85,000-$110,000, depending on experience and location.
About the JobIn this critical role, you will be responsible for leading a team of customer service representatives to ensure that our homeowners receive exceptional service and support.
Your primary focus will be on conducting in-person homeowner assessments, determining if corrective work is needed, and managing trades to customer satisfaction.
- You will perform minor service-related tasks, such as adjustments and repairs, as requested.
- You will establish and maintain positive customer relationships, ensuring quality inspections of the home prior to delivery to the customer.
- You will determine trade accountability for back charges and authorize payment for work performed up to approval limits.
In addition to your technical skills, you will need to have excellent communication and interpersonal skills to effectively manage your team and interact with customers.
RequirementsTo be successful in this role, you will need to have:
- A high school diploma or equivalent; a bachelor's degree is preferred.
- 1-3 years of customer service and warranty experience or equivalent.
- Strong customer orientation, ability to adapt/respond to different personality types, and emphasis on quality of service and follow-up.
- Basic construction skills and knowledge, excellent communication and listening skills, and analytical ability necessary to perform root cause analysis.
We offer a competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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