Luxury Brand Ambassador

7 days ago


Jacksonville, Florida, United States Spherion Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Spherion. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via multiple online systems, providing unique solutions to make every customer interaction a positive experience.
  • Handle order processing and follow-up, ensuring seamless customer experiences.
  • Utilize your knowledge of luxury brands to provide additional product opportunities to customers through effective cross-selling techniques.
  • Mitigate customer issues and represent the professional Coach brand.

Requirements:

  • At least 6 months of prior customer service experience in a retail or call center environment.
  • Professional oral and written communication skills and attention to detail.
  • Intermediate proficiency with MS Office and Windows.
  • Ability to multitask effectively and make effective decisions in a fast-paced environment.
  • Flexibility to work overtime to support Coach peak periods.
  • Remote workers must have a dedicated workspace free of distractions.

What We Offer:

  • Quarterly performance incentives.
  • Customer service reps can work remotely after 3 weeks of training.
  • Competitive wages with performance-based raises.
  • Promotional opportunities, including training team, workforce management, seasonal team lead, and more.
  • Product discounts up to 65% off Coach products.

About Spherion:

Spherion is a leading staffing agency that helps thousands of people find work happiness. Our experienced staff will listen carefully to your employment needs and work diligently to match your skills and qualifications to the right job and company.

We are an equal opportunity employer and welcome people of all abilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.



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