Senior Power Systems Service Manager
3 weeks ago
We are seeking a highly skilled and experienced Senior Power Systems Service Manager to join our team at Quinn Company. As a key member of our leadership team, you will be responsible for overseeing the overall financial performance of our service operations, including budgets and capital expenditures.
You will provide leadership direction to our Regional Service Managers, Service Managers, and the entire service department. Your primary focus will be on developing good working relationships and teamwork among direct reports, as well as communicating and effectively influencing them to achieve Quinn's organizational goals.
Key Responsibilities:
- Responsible for the overall financial performance, including budgets and capital expenditures.
- Provide leadership direction to Regional Service Managers, Service Managers, and the service department.
- Communicate and effectively influence direct reports to develop good working relationships and teamwork.
- Communicate understanding and support of Quinn's organizational goals.
- Interact effectively with individuals and groups throughout the company.
- Develop and maintain working relationships with departments and sister business units to improve overall company performance.
- Responsible for employee satisfaction, utilizing turn-over metric, employee surveys, and developing successful action plans.
- Maintain customer satisfaction with timely and accurate communication.
- Mentor, coach, and develop Service Supervisors, Coordinators, Technical staff, and other direct and indirect reports as required.
- Provide goals and objectives, including a training and development plan for all direct reports.
- Provide decision-making support to supervisors, coordinators, and technicians in the analysis and resolution of product support issues.
- Effectively analyze and proactively seek out all options to provide the best solution for customers and Quinn.
- Elevate customer or product support issues to Vice President of Power Systems when appropriate.
- Responsible and accountable for maintaining and promoting a safe work environment.
- Promote a Safety First culture and zero incident workplace.
- Identify and ensure all necessary safety training is performed in accordance with all regulatory requirements and industry best practices.
Requirements
- Bachelor's degree or Mechanical discipline preferred and seven to ten years of power systems service management experience or equivalent combination of education and experience.
- Experience to include management/supervisory, computer skills, and general mechanical and electrical aptitude and service capabilities.
Language Skills
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively with customers or employees of the organization.
Mathematical Skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to interpret bar graphs.
Reasoning Ability
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Work Environment
- While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.
- The employee is frequently exposed to wet and/or humid conditions, extreme cold, and extreme heat.
- The employee is occasionally exposed to risk of electrical shock and vibration.
Quinn is an Equal Opportunity Employer M/F/V/DV
Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.
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