Senior Call Center Manager

4 weeks ago


El Segundo, California, United States InterDent Service Corporation Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead, Call Center to join our team at InterDent Service Corporation. The successful candidate will be responsible for supporting senior call center management, driving operational excellence, and delivering exceptional patient experiences.

Key Responsibilities
  • Lead and manage a team of call center representatives to achieve operational and departmental goals
  • Develop and implement strategies to improve call center performance, quality, and customer satisfaction
  • Collaborate with senior management to align call center operations with business objectives
  • Provide coaching, training, and development opportunities to team members to enhance their skills and knowledge
  • Maintain accurate records and reports to track call center performance and identify areas for improvement
Requirements
  • Proven experience in call center management, preferably in a healthcare or business services environment
  • Strong leadership and communication skills, with the ability to motivate and inspire team members
  • Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • Proficiency in call center software and technology, with the ability to learn new systems and tools

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