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Front End Shift Manager

2 months ago


Medford, Massachusetts, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and organized Front End Shift Manager to join our team at Wegmans Food Markets. As a key leader, you will be responsible for managing store operations, leading a team of customer service employees, and providing exceptional customer service.

Key Responsibilities
  • Manage store operations, including coordinating and troubleshooting daily activities of customer service employees
  • Lead and develop a team of customer service focused team members, ensuring they have the tools and resources to be successful
  • Partner with department management to prioritize and delegate tasks, ensuring efficient operation of the Front End/customer checkout area
  • Provide exceptional customer service, acting as a champion for our values and standards
  • React quickly to situations that arise, partnering with store leadership to problem solve operational challenges
Requirements
  • 1 or more years of work experience, preferably in customer service, or a college degree
  • Computer skills
  • Proven ability to multi-task and handle interruptions in a fast-paced environment
Preferred Qualifications
  • Experience leading a team
  • Ability to quickly learn and adapt to new situations and subject matters
What We Offer

At Wegmans, we believe in caring, respect, empowerment, high standards, and making a difference in the community. We offer a competitive pay and a variety of benefits & perks, including paid time off, higher premium pay rates for working Sundays or on a recognized holiday, health care benefits, retirement plan, and more.

We are proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.