Technical Support Engineer
6 days ago
BHS Corrugated North America is seeking a skilled Technical Support Engineer to join our team in Charlotte, NC. This full-time position offers a salary of $80,000 to $85,000 per year, plus full benefits.
About the Role:An experienced IT specialist with a focus on networking and infrastructure will play a pivotal role in ensuring the smooth operation of our organization's IT infrastructure, particularly concerning networking, Azure cloud computing, Cisco Storage Server, switches, and TCP/IP.
Key Responsibilities:- Diagnosing and resolving technical issues related to hardware, software, and network systems, with an emphasis on networking components such as Cisco switches and TCP/IP configurations.
- Providing technical assistance and support to end-users, particularly in troubleshooting network connectivity problems and Cisco-related issues.
- Installing, configuring, and maintaining computer hardware, software, and peripheral devices, ensuring compatibility and security with a focus on networking requirements.
- Maintaining virtual servers as part of the VMware Hypervisor environment, with a focus on network performance and connectivity.
- Performing routine maintenance tasks such as system backups, software updates, and security patches, with special attention to network security measures.
- Documenting and tracking customer issues, resolutions, system configurations, and troubleshooting steps, particularly focusing on network-related incidents.
To be successful in this role, you should possess:
- A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience as an IT Specialist or in a similar role.
- Minimum 4-7 years of experience within the IT field.
- Familiarity with network protocols (TCP/IP, DNS, DHCP, etc.) and security practices.
- Experience with Windows and Linux operating systems.
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
This role offers a comprehensive benefits package, including:
- Medical, dental, vision, and insurance.
- Company-paid life insurance.
- Short-term and long-term disability insurance.
- Generous 6% 401(k) match.
- HSA/FSA contributions.
- Vacation/paid time off.
- Parental leave – 3 weeks paid.
- Tuition reimbursement.
- Legal assistance and ID theft protection.
- Employee assistance program.
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