High-Power Charging Engineer

1 month ago


Charlotte, North Carolina, United States EPG Full time

Job Overview:

The role of a High-Power Charging Engineer involves providing technical support for electric vehicle charging systems. This position requires strong analytical skills to troubleshoot and resolve complex issues.

Key Responsibilities:

  • Monitor charging infrastructure performance
  • Diagnose and resolve technical problems remotely
  • Manage and resolve complex charging system issues
  • Serve as primary contact for customer technical inquiries
  • Escalate complex issues to Level 3 support when needed
  • Coordinate with on-site support teams
  • Support field technicians during interventions

Requirements:

  • Bachelor's degree in Computer Science, Electrical Engineering, or related field
  • Linux system administration knowledge
  • MS Office proficiency
  • Experience with electrical systems or understanding of DC fast charging systems
  • Technical customer support background is a plus
  • Knowledge of charging station components
  • Analytical thinking and systematic problem-solving skills
  • Customer-centric mindset with clear communication abilities
  • Time and resource management
  • Safety awareness
  • Willingness to work shifts
  • Available for on-call rotation on weekends
  • Commitment to service quality

Compensation: The estimated salary for this position is around $85,000 per year, depending on location and experience. Benefits include medical benefits with cost assistance, vision, dental, life insurance paid by employer, disability, flexible spending accounts (FSA/HSA), PTO (minimum 16 days), and company holidays.



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