Customer Support Associate

3 weeks ago


Denver, Colorado, United States Domino's Franchise Full time
Job Overview

As a vital member of our team at Domino's Franchise, you will be expected to uphold our standards of excellence in customer service. Your primary responsibilities will include:

  • Providing Exceptional Service: Engage with customers over the phone and assist carryout patrons with a friendly and knowledgeable approach regarding our menu offerings.
  • Maintaining Professional Standards: Ensure a pristine appearance in accordance with company guidelines.
  • Delivering Customer Satisfaction: Implement the 'WOW' steps by:
    • Offering sincere apologies when necessary
    • Meeting customer requests
    • Providing additional value to enhance the customer experience
  • Order Accuracy: Count ingredients meticulously for every order, ensuring consistency and quality.
  • Delivery Protocol: Adhere to delivery guidelines, including:
    • Carrying a minimal amount of cash for transactions
    • Communicating clearly with customers regarding their change
    • Maintaining a clean and organized vehicle
  • Health and Safety Compliance: Follow hygiene practices, including handwashing before food preparation.
  • Training and Procedures: Complete all required training modules and adhere to established procedures for product handling.

In this role, you will play a crucial part in ensuring that every customer interaction reflects the values and quality that Domino's Franchise stands for.



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