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Customer Service Associate

2 months ago

Denver, Colorado, United States Randstad Full time

Randstad is seeking a dedicated and personable Customer Service Associate to support individuals with their healthcare benefits. If you thrive in a dynamic environment, possess prior experience in customer service, and maintain a positive demeanor, this role may be ideal for you.

Key Responsibilities:

  • Manage a high volume of incoming calls.
  • Assist clients with inquiries regarding eligibility, benefits, Medicare, claims, plan options, and billing questions.
  • Deliver exceptional customer service, in line with the organization's commitment to outstanding client relations and quality support.
  • Take appropriate measures to address complaints and facilitate service recovery.
  • Utilize various computer systems to provide effective problem-solving solutions, showcasing excellent customer service and writing skills.

Essential Functions:

  • Availability to work weekends.

Required Skills:

  • Customer Service Support
  • Telephone Communication Skills
  • Basic Computer Proficiency
  • Healthcare Knowledge
  • Benefits Understanding
  • Active Listening Skills

Qualifications:

  • Minimum of 2 years of experience in a similar role.
  • Entry-level position.

About Randstad: As a global leader in connecting talented individuals with reputable organizations, Randstad is committed to understanding your employment needs and diligently matching your skills with suitable opportunities. Whether you are seeking temporary, temp-to-perm, or permanent positions, Randstad is dedicated to working hard for you.

Equal Opportunity Employer: Randstad is an equal opportunity employer and welcomes applicants from all backgrounds. We strive to ensure that our hiring and interview processes are accessible to all candidates. If you require accommodations during your application or interview process, please reach out to us.

Compensation: The pay offered to successful candidates will be determined based on various factors, including education, work experience, job location, specific responsibilities, and certifications. Additionally, Randstad provides a comprehensive benefits package, which may include health insurance, an incentive program, and 401K contributions, subject to eligibility.

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