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Business Operations Manager

2 months ago


Nashville, Tennessee, United States Advanced Mechanical Contractors, Inc. Full time

Position Overview:

The Administrative Coordinator will manage the overall administrative operations and activities within the organization. This position demands exceptional organizational capabilities and a friendly demeanor. The ideal candidate will possess the adaptability to manage daily tasks alongside unexpected occurrences. The Administrative Coordinator will deliver robust support for business operations by establishing procedures and disseminating them throughout the organization. This role will also contribute to achieving operational efficiency by fostering a positive and inclusive workplace culture. This is an on-site role.

Key Responsibilities:

  • Welcome visitors to the office and ensure a warm, personal experience.
  • Manage daily office functions as the primary contact in the reception area, keeping management updated through regular performance reports.
  • Enhance office productivity by maintaining shared spaces and organizing operational procedures.
  • Provide clerical assistance as necessary to support staff with assigned administrative tasks.
  • Handle incoming calls, manage correspondence, sort and distribute mail, schedule appointments, meetings, and events, update contact databases, and prepare documents.
  • Ensure optimal operations for the organization and implement preventive strategies for potential challenges.
  • Address customer inquiries and complaints promptly and professionally.
  • Coordinate HVAC service requests and appropriately dispatch technicians.
  • Assist management with client billing processes.
  • Monitor customer satisfaction and resolve any issues swiftly.
  • Collaborate with upper management to develop and implement policies and procedures, evaluate outcomes against standards, and enhance operational workflows.
  • Input accounts payable into financial software.
  • Facilitate the onboarding and offboarding processes for employees and manage related documentation.
  • Initiate new projects.
  • Assist with obtaining permits and conducting inspections.
  • Process time sheets for payroll purposes.
  • Follow up on accounts receivable and payable.
  • Renew necessary licenses.
  • Prepare W2 and 1099 forms.
  • Assist in audit preparations.
  • Oversee or facilitate the maintenance of office equipment, including cleaning and repairs.
  • Manage inventory of office supplies and order new items as required.
  • Organize office files and implement an efficient system for staff access to records.
  • Perform other related duties as assigned.

Required Skills and Qualifications:

  • Positive attitude, friendly demeanor, and ability to collaborate effectively with all team members.
  • Comprehensive knowledge of office management practices.
  • Exceptional verbal and written communication abilities.
  • Strong interpersonal and customer service skills.
  • Outstanding organizational skills and attention to detail.
  • Excellent time management capabilities with a high degree of flexibility and a proven track record of meeting deadlines.
  • Experience in developing and maintaining internal systems.
  • Proficient in Microsoft Office Suite, QuickBooks, or similar software; familiarity with Contractor Foreman is a plus.
  • Education and Experience:
  • High school diploma or equivalent required; an Associate degree in office administration and four years of relevant experience preferred.
  • A minimum of three years of administrative and clerical experience is required.
  • Ability to maintain confidentiality of sensitive company information.
  • Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds occasionally.