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Client Relations Specialist

2 months ago

Baltimore, Maryland, United States Recruit Monitor Full time
Position Overview:
As a Client Relations Specialist, you will serve as the primary contact for customer inquiries, providing detailed information on available services tailored to meet their needs. Your role is crucial in assisting clients to make informed decisions.

Key Responsibilities:
  • Evaluate customer requests and make recommendations based on individual travel requirements, ensuring realistic expectations to foster a loyal customer base.
  • Take ownership of customer interactions and proactively engage with clients; resolve issues and adapt communication styles to align with customer preferences.
  • Collaborate with various teams to instill customer confidence and build loyalty.
  • Stay updated on all product and service enhancements, system updates, and compliance changes to maximize efficiency and effectiveness.
  • Understand travel documentation requirements and utilize resources to ensure prompt and accurate processing.
  • Promote best practices and quality assurance, adhering to policies and procedures to maintain high standards of work.
  • Maintain customer records in a proprietary database, ensuring accurate data entry to enhance productivity.
  • Provide exceptional customer support and utilize sales techniques to retain clients; inform customers about additional value-added services that may benefit them.
  • Thrive in a fast-paced, dynamic work environment while managing multiple tasks and navigating systems simultaneously.
  • Exemplify our core values and maintain a high level of professionalism by consistently adhering to company commitments and performance standards.

Essential Competencies:
The following competencies are essential for success in this role and will be evaluated throughout the assessment process:
  • Teamwork: Collaborating effectively with others.
  • Communication: Clearly conveying and sharing information.
  • Problem Solving: Analyzing, documenting, and proposing solutions based on customer needs.
  • Organization and Execution: Delivering results and meeting customer expectations through effective planning and management.
  • Initiative: Taking ownership of customer relationships and acting promptly.
  • Adaptability: Adjusting to change and managing stress effectively.
  • Expertise: Understanding our systems, products, and processes while staying informed of regulatory changes.

Qualifications:
  • BA/BS or Associate's Degree with two years of experience or an equivalent combination of education and experience.
  • Previous experience in a call center environment is preferred.
  • Experience in high-quality retail, travel, hospitality, or diplomatic relations is highly desirable.

Skills:
  • Fluency in English with strong communication and interpersonal skills; ability to articulate clearly and concisely in a professional and friendly manner.
  • Proficiency in a second language is a plus.
  • Excellent organizational and time management skills; ability to meet deadlines and adapt to changing circumstances while maintaining attention to detail.
  • Strong problem-solving abilities; capable of analyzing information and providing solutions.
  • Ability to adjust to evolving situations and prioritize tasks effectively.
  • Self-motivated with a commitment to ownership and dedication to the role.
  • Proficient in computer software with a knack for learning new systems and a commitment to data integrity.

Work Environment:
This position is fully remote, allowing you to work from home while collaborating closely with others in a virtual setting.

Physical Requirements:
Ability to view a computer screen for extended periods, sit for long durations, and utilize manual dexterity for operating a computer and phone while effectively communicating detailed information.