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Senior Client Solutions Specialist

4 weeks ago


Baltimore, Maryland, United States PNC Financial Services Group Full time
Job Summary

PNC is seeking a Senior Client Solutions Specialist to join our Corporate Banking team. As a key member of our team, you will be responsible for providing sales, service, and execution support for new and ongoing client relationships. You will serve as a customer solutions resource, gathering required documentation, preparing and reviewing documents, and ensuring compliance with standard regulations and processes. You will also act as a point of contact for clients, client teams, or service partners and may act as an escalation point for complex client implementation and servicing issues.

Key Responsibilities
  • Provide sales, service, and execution support for new and ongoing client relationships.
  • Serve as a customer solutions resource, gathering required documentation and preparing and reviewing documents.
  • Ensure compliance with standard regulations and processes.
  • Act as a point of contact for clients, client teams, or service partners.
  • May act as an escalation point for complex client implementation and servicing issues.

Requirements

To be successful in this role, you will need to demonstrate appropriate knowledge, skills, and abilities. Listed below are the skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Business Decisions, Client Relations, Competitive Advantages, Consulting, Customer Experience (CX), Relationship Management, Results-Oriented, Taking Initiative

Competencies
Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and Administration

Work Experience
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Associates

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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