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Intake Coordinator

2 months ago

Fresno, California, United States Fresno State Full time
Job Summary

The Fresno State Office of Compliance and Civil Rights is seeking a highly skilled Intake Coordinator to join our team. As a key member of our department, you will play a critical role in implementing our intake process, clarifying the nature and circumstances of initial reports, discussing resolution options, and triaging reports.

Key Responsibilities
  • Implement and coordinate significant aspects of the Nondiscrimination policy, including developing and maintaining technical and statistical data, preparing complex reports, and exercising sound, independent judgment within general policy guidelines.
  • Support the Office of Compliance and Civil Rights with training/education about the Nondiscrimination Policy, supporting the multidisciplinary team, and assisting with Informal Resolutions and case management meetings.
  • Develop and maintain strong professional and trusting relationships with a wide range of constituencies, including staff, students, faculty, administrators, and third parties, with diplomacy and kindness.
  • Conduct presentations and training, analyze situations and information, and make sound policy and procedural recommendations for their solutions.
Requirements
  • Bachelor's degree from an accredited four-year college or university in the field of social work, psychology, counseling, human resources, or other related discipline.
  • Minimum of two years of job-related experience in the following program areas: Social work, psychology, human resources, Title IX, discrimination, harassment, retaliation, or related field.
  • Experience working with Maxient or other similar databases for case management.
  • Specialized Skills: Conflict resolution, alternative dispute resolution, or conflict management skills. Presentation and facilitation skills with an emphasis on education and training for a variety of constituencies.
Preferred Qualifications
  • Master's degree from an accredited college or university in Higher Education Administration, Social Work, Human Resources, or other relevant discipline.
  • Training in Title IX compliance.
  • Experience in mediation and/or restorative justice techniques.
  • Experience engaging with students, faculty, and/or staff in a higher education setting or through an agency/organizational role adjacent to higher education or a similar industry.
  • Experience working with diverse populations, including populations of color, the LGBTQ+ community, veterans, and persons with disabilities.
About Fresno State

The Fresno State Office of Compliance and Civil Rights is committed to supporting a safe, welcoming environment for our Bulldog community. This office addresses all issues of discrimination, harassment or retaliation, and enforces University policies including prohibitions against sexual misconduct, sexual exploitation, dating or domestic violence, and stalking. We are committed to providing supportive resources with compassion and in care.