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Night Auditor

2 months ago

Cleveland, Ohio, United States Aimbridge Hospitality Full time
Job Summary

The Night Auditor is a critical role in ensuring the smooth operation of our hotel's front desk during the overnight shift. As a Night Auditor, you will be responsible for managing the front desk, handling guest requests, and performing various administrative tasks.

Key Responsibilities
  • Front Desk Operations: Manage the front desk during the overnight shift, ensuring that all guest requests are handled promptly and efficiently.
  • Guest Services: Provide exceptional guest service, responding to guest inquiries, and resolving any issues that may arise.
  • Administrative Tasks: Perform various administrative tasks, including balancing transactions, preparing daily reports, and conducting security walks.
  • Communication: Maintain effective communication with other hotel staff, including housekeeping, maintenance, and management.
  • Problem-Solving: Troubleshoot and resolve guest issues, using your problem-solving skills to find creative solutions.
  • Attention to Detail: Maintain a high level of attention to detail, ensuring that all tasks are completed accurately and efficiently.
Requirements
  • Experience: At least 1 year of progressive experience in a hotel or a related field.
  • Education: High School diploma or equivalent required.
  • Skills: Proficient in Windows operating systems, company-approved spreadsheets, and word processing.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and creatively.
Benefits
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth within the company.
  • Team Environment: A dynamic and supportive team environment, with a focus on collaboration and teamwork.