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Hotel Operations Manager

2 months ago

Cleveland, Ohio, United States La Quinta Inn Cleveland - Airport North Full time
Job Summary

The General Manager is a key leadership position at La Quinta Inn Cleveland - Airport North, responsible for driving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development. This role requires a strategic thinker with excellent communication and interpersonal skills to lead a team of professionals in delivering exceptional guest experiences.

Key Responsibilities
  • Revenue Generation: Collaborate with the Director of Sales to develop and implement sales strategies, focusing on prospecting and existing account calls to drive business results.
  • Hotel Sales Efforts: Play a pivotal role in hotel sales, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
  • Departmental Oversight: Tour the operating departments daily, making adjustments as needed via department heads, and conduct weekly staff meetings to review previous and future sales and operations efforts.
  • Financial Management: Meet all financial review dates and corporate directed programs in a timely fashion, and hold a monthly financial review with all department managers, M.I.D.'s, and available supervisors.
  • Employee Development: Develop managers for future advancement through competency training and corporate-sponsored training programs, and maintain direct contact with and monitor the development of management trainees.
  • Compliance and Risk Management: Adhere to all Highgate Hotel policies and procedures, and ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.O.P.'s.
  • Guest Experience: Ensure that all employees are attentive, friendly, courteous, and efficient in their interactions with guests, and maintain a warm and friendly demeanor at all times.
  • Strategic Planning: Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses, and analyze previous and projected data to generate an accurate reforecast.
  • Leadership and Team Management: Perform all Executive Committee members performance appraisals according to Highgate Hotel S.O.P.s, and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff.
Requirements
  • Experience: At least 6 years progressive experience in a hotel or a related field, or a 4-year college degree and at least 4 to 5 years of related experience, or a 2-year college degree and at least 5 to 6 years of related experience.
  • Leadership Experience: Experience managing multiple properties, with a proven track record of driving revenue growth and improving guest satisfaction.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with all levels of employees and guests.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills, with the ability to analyze complex information and data to drive business decisions.
  • Strategic Thinking: A strategic thinker with the ability to develop and implement sales strategies and drive revenue growth.
  • Leadership and Team Management: Proven leadership and team management skills, with the ability to motivate, coach, counsel, and discipline employees as needed.