Senior Manager, Technical Product Management, eCommerce Platform

6 hours ago


Mountain View, California, United States SAMSUNG Full time
Job Title: Senior Manager, Technical Product Management, eCommerce Platform Job Summary: We are seeking a highly skilled Senior Manager, Technical Product Management, eCommerce Platform to lead our eCommerce initiatives and drive innovation in our consumer electronics eCommerce space. Key Responsibilities: * Drive Samsung eCommerce initiatives related to order management, post-order customer notifications, and self-service (My Orders) to reduce customer contacts and improve online purchasing NPS score * Collaborate with product and engineering teams to design product solutions, finalize estimates, budgets, and plans, and resolve issues during build and test * Innovate and automate various post-purchase experiences, order management, supply chain, and customer service operations to reduce manual overhead and improve customer satisfaction * Work with cross-functional teams to set qualitative objectives and quantitative goals * Drive definition of and execution against product go-to-market plans, including phasing and training * Communicate product plans, benefits, and results to both internal and external stakeholders Requirements: * Bachelor's degree in a relevant field, with a computer science undergraduate degree or relevant engineering degree plus hands-on software engineering and program management experience strongly preferred * 12+ years of experience delivering highly successful and innovative consumer Internet products * Prior experience in the consumer electronics eCommerce space, particularly in supply chain management, order management, and customer service operations * Strong technical skills and proficiency in Confluence, JIRA What We Offer: * Competitive salary range of $212,000 to $259,000 * Comprehensive benefits package, including medical, dental, vision, life insurance, 401(k), and tuition assistance * Opportunities for professional growth and development About Samsung: * Samsung Electronics America, Inc. is a leader in mobile technologies, consumer electronics, home appliances, and enterprise solutions * We are committed to creating a diverse and inclusive workplace, where everyone belongs and has equal opportunities * We aim to create a global team where everyone can be their true selves and contribute to our mission of innovation and growth Equal Employment Opportunity: * Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce and providing equal employment opportunity for all individuals, regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, or any other characteristic protected by law Reasonable Accommodations: * Samsung Electronics America, Inc. is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process * If you have a disability and require a reasonable accommodation, please contact our Reasonable Accommodation Team or [om for assistance]

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