Ecommerce Fulfillment Manager

4 days ago

Mountain View, California, United States WorldLink Full time
About the Role

We are seeking a highly skilled Ecommerce Product Fulfillment Manager to join our team at WorldLink. As a key member of our ecommerce team, you will be responsible for driving ecommerce initiatives related to inventory and supply chain management, order management, fulfillment, and logistics. Your primary goal will be to innovate and automate processes to improve customer satisfaction, contribute to revenue growth, and reduce operational costs.

Key Responsibilities
  • Collaborate with product and engineering teams to design and implement product solutions, finalize estimates, budgets, and plans, and prioritize tasks in the upcoming roadmap.
  • Develop product specifications and work with UX designers to create mockups.
  • Work with architects to simplify product features for technical design solutions.
  • Prioritize and allocate work based on the roadmap and backlog.
  • Finalize plans, estimates, and schedules with engineering and QA teams.
  • Work with development and quality assurance engineers to build and ship features.
  • Collaborate with external partners and internal account teams on new product launches.
  • Communicate and resolve issues, risks, and progress to all stakeholders.
  • Monitor and measure launched products and feed learnings back into the product development process.
  • Internalize and deeply understand the company's mission and strategies, as well as the ecommerce team's objectives.
  • Distill vision and strategy for the team and get all members of the cross-functional team excited.
  • Be data-centric to make informed product direction, whether in the form of competitive intel, customer behavior, or other business metrics.
  • Solicit and embrace critical feedback.
  • Drive innovation, definition, deliverables planning (roadmap), and design of entirely new products and features to deliver against team and company goals.
  • Drive cross-functional teams to set qualitative objectives and quantitative goals.
  • Drive definition of and execution against product go-to-market plans, including phasing and training.
  • Clearly communicate product plans, benefits, and results to both internal and external stakeholders.
Requirements
  • 5-10+ years of experience.
  • Bachelor's degree in a relevant field.
  • Prior experience in the ecommerce space.
  • Understanding of APIs, system integration, and backend applications.
  • Ability to work with technical teams and understand product testing.
  • Understanding of ecommerce, including order management, logistics, fulfillment, and inventory management.
Necessary Skills and Attributes
  • Self-motivated individual with the ability to thrive in a team-based or independent environment.
  • Detail-oriented with strong organization skills.
  • Ability to work in a fast-paced environment.
  • Limited supervision and the exercise of discretion.
  • Strong technical skills and proficiency in Confluence, JIRA, and Smartsheet.
  • Comfortable with technology (API, partner integrations, data analysis) and quick learner.
  • Ability to communicate with stakeholders, vendors, logistic partners, HQ partners, and technical teams.
  • Stellar design instincts and product taste.
  • Ability to evaluate critically and question data and plans.
  • Ability to think strategically and tactically.
  • A 'leader' personality - biased toward action, great collaborator, and master disambiguate/simplifier - constantly pushing toward clarity and delivery.
  • Grittiness - you never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away.
  • Finger-tippiness with data - you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help.
  • A never-ending desire to learn and grow.
Physical Demands

The physical demands described here are representative of those that must be met by contract employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs or ladders, and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include the ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity. Performs work under time schedules and stress which are normally periodic or cyclical, including time-sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.

What We'll Bring
  • Medical Plans
  • Dental Plans
  • Vision Plan
  • Life & Accidental Death & Dismemberment
  • Short-Term Disability
  • Long-Term Disability
  • Critical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection
  • 401(k)
What You Should Know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.

This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.

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