Security Specialist

2 weeks ago


Canton, United States Hall of Fame Village Full time
Job Summary:

The Security Staff are responsible for ensuring the safety and security of the Hall of Fame Village, a subsidiary of the publicly traded Hall of Fame Resort & Entertainment Company (NASDAQ: HOFV, HOFVW). This role is a key part of our team, working closely with external clients and organizations to deliver high-standard, professional security services across the campus.

Key Responsibilities:
  • Provide exceptional customer service to visitors, guests, clients, vendors, and staff.
  • Direct the response to complaints, security breaches, internal theft/control issues, etc. through thorough incident investigation.
  • Develop and maintain strong working relationships with external clients and organizations.
  • Ensure the delivery of high-standard, professional security services across the campus.
  • Ensure that security team spaces and equipment are prepared to support security operations.
  • Work with adjacent teams to address maintenance, custodial, and facility issues and improvements.
  • Patrol buildings and/or general guard routes and communicate issues as they are found.
  • Monitor cameras and video as required from the control room.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Assist in keeping the campus clean and neat while on patrol.
Requirements:
  • Minimum of High School Diploma or GED. Associates degree or Certification preferred.
  • Must be at least 19 years of age.
  • One year of prior experience working in security, criminal justice, law enforcement, or military highly desired.
  • Excellent interpersonal, negotiation, and conflict resolution skills.
  • Exceptional verbal and written communication skills.
  • Ability to read/write, comprehend instructions, and communicate in English.
  • Valid driver's license in compliance with agency standards required.
  • Must be able to work a flexible schedule as required (nights, weekends, and holidays as necessary).
  • Must be a flexible and reliable team player, both within own department and entire organization.
  • Ability to work independently while maintaining a high level of performance, working quickly without compromising quality.
  • Must have the ability to demonstrate uncompromised judgment and discretion regarding confidential matters while maintaining confidentiality.
Physical Requirements:
  • The ability to lift up to 25 pounds regularly.
  • The ability to work in various Ohio weather conditions, inside and outside.
  • The ability to move safely over uneven terrain, steps, or in construction zones.
  • The ability to see and respond to hazardous situations.
  • The ability to sit, stand, squat, and walk for periods of time as required for the position.
  • Must be able to hear, see, and speak.
  • Ability to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees.
  • Ability to comprehend instructions and retain information.
  • Must have manual dexterity necessary to complete all job duties.
Core Competencies:
  • Vision and Strategic Thinking: Addresses issues preemptively, thinks strategically, and anticipates needs and priorities.
  • Entrepreneurship: Champions innovation and encourages new ideas. Builds momentum to get things done by communicating clearly and consistently. Acts decisively. Helps others to successfully manage organizational change. Recognizes successes and informed risk-taking.
  • Integrity: Is ethical and honest in all dealings. Keeps confidences and is highly responsible in managing strictly confidential information. Treats others fairly and equitably. Delivers what is promised. Is respected by others.
  • Accountability for Results: Sets goals and high standards to accomplish these goals. Follows through on all commitments. Has a sense of direction and keeps focused but knows when to be flexible and adapts accordingly. Maintains a positive attitude despite stress, frustration, and ambiguity; recovers quickly from disappointments and setbacks. Questions how things were done in order to develop ways to do things more efficiently. Encourages diverse thought and welcomes contributions.
  • Relationship Management/Collaboration: Builds, maintains, and values positive relationships inside and outside the organization. Allocates effort to understanding and meeting needs of customers and targeted prospects, and community leaders. Assists others in accomplishing their goals. Communicates effectively and speaks and writes clearly. Listens and values contributions of others.
  • Learning Agility: Learns technology, new systems, and processes to improve job proficiency. Inspires and encourages others to learn and grow in their careers.
  • Coaching and Development: Encourages and inspires others' development and growth while also working to improve themselves. Conveys high expectations both of themselves and for others. Regularly provides helpful guidance and advice and appreciates the opportunity to grow when receiving the same.
  • Execution: Ability to take plans and successfully execute against them.


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