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Guest Services Representative

1 month ago

Apex, North Carolina, United States Hendrick Automotive Group Full time
Job Title: Guest Services Representative

Hendrick Toyota Apex is seeking a highly skilled Guest Services Representative to join our team. As a key member of our sales department, you will be responsible for ensuring a friendly and receptive environment for our guests.

Key Responsibilities:

  • Provide exceptional customer service and support to our guests
  • Manage the guest log, phone up log, and other administrative tasks
  • Communicate effectively with the Guest Services Manager and other team members
  • Reconcile and update data entry with dealership software
  • Produce daily reports and metrics to track sales performance
  • Maintain a clean and comfortable environment for our guests
  • Participate in required training and adhere to company policies and procedures

Requirements:

  • Previous customer service experience desired
  • Excellent interpersonal, communication, and organizational skills
  • Ability to learn dealership management systems and web-based applications
  • Valid driver's license and automobile salesperson license (if applicable)

Core Values:

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Integrity
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Commitment to Continuous Improvement

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.