Customer Service Representative
3 days ago
About the Role:
The Customer Advocate is a vital position at Safelite Group, Inc., serving as the first point of contact for customers. This role requires a highly organized and energetic professional who can deliver exceptional customer experiences through every interaction.
Key Responsibilities:
- Welcome in-shop customers and resolve their concerns efficiently and effectively.
- Manage incoming service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
- Confirm and complete work order information, including insurance verification, additional parts, and missing information.
- Process administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
Requirements:
- High School Diploma/GED/Equivalent required.
- 1-3 years of experience in telephone operations or business administration.
- Ability to provide world-class customer service in a fast-paced operation.
- Present a professional appearance and wear personal protective equipment.
- Ability to travel up to 10%.
What We Offer:
- Competitive weekly base pay starting at $19.50/hour.
- A benefits package valued at more than $10k*, including a 401(k) plan with company matching, medical coverage plans customized to suit your needs, and a commitment to work/life balance through our paid time off (PTO) programs, company holidays, and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.
About Safelite Group, Inc.:
Safelite welcomes everyone and values its diverse workforce and suppliers. We're proud to be an equal opportunity employer.
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