Customer Service Manager for Front-End Department
1 week ago
About the Role:
">We are seeking an exceptional Customer Service Manager to lead our front-end department. As a key member of our team, you will be responsible for creating an outstanding customer experience through exceptional service.
">Key Responsibilities:
">- ">
- Promote trust and respect among associates by fostering a positive work environment.">
- Communicate company, department, and job-specific information to associates to ensure everyone is aligned with our goals.">
- Collaborate with associates to promote teamwork and help achieve company/store goals.">
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.">
- Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.">
- Manage cash control, sales, and cash items and records for the store while maintaining accurate records and paperwork required for company and federal compliance.">
- Monitor and control supply expenses for the department while managing the scheduling of front-end associates to provide adequate department coverage.">
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.">
- Develop and implement a department business plan to achieve desired results and create and execute sales promotions in partnership with store management.">
- Implement the period promotional plan for the department while staying current with present, future, seasonal, and special ads.">
- Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.">
- Responsible for ensuring department associates are current and compliant with company training standards.">
- Adhere to all food safety regulations and guidelines while reinforcing safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.">
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.">
- Notify management of customer or employee accidents and report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.">
- Adhere to all local, state, and federal laws, and company guidelines.">
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.">
- ">
Qualifications:
">- ">
- Effective communication skills">
- Knowledge of basic math">
- Ability to handle stressful situations">
- Retail or customer service experience">
- Front-end experience">
- ">
About Us:
">Kroger, America's grocer, takes pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. We strive to provide the ingredients you need to create your own recipe for success at work and in life.
">Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Kroger family.
">Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.
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