Multilingual Customer Service Specialist

1 week ago


Mechanicsville, Virginia, United States Perfect Placement Group, LLC Full time

Perfect Placement Group, LLC is seeking a highly skilled and customer-oriented Multilingual Customer Service Specialist to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and be proficient in handling inbound and outbound calls.

Job Responsibilities:

  • Handle incoming and outgoing calls with professionalism and poise.
  • Provide accurate information to customers regarding product details, pricing, and availability.
  • Process and manage customer orders to ensure timely delivery.
  • Verify customer information, such as addresses, phone numbers, and email addresses.
  • Deliver exceptional customer service to ensure customer satisfaction.
  • Collaborate with the sales team to identify opportunities for upselling products and services.

Requirements:

  • Bilingual in English and Spanish (written and spoken).
  • Prior experience in customer service or call center environment preferred.
  • Strong attention to detail and ability to multitask.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in Microsoft Office Suite.
  • Familiarity with the automotive parts and repair industry is a plus.

Benefits:

  • $16-$18 per hour based on experience.
  • Monthly performance-based incentives.

We offer a comprehensive benefits package to eligible employees, including 10 days of paid time off, health, dental, and vision insurance, 6 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.



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