Customer Service Professional
1 week ago
Job Summary:
We are seeking a highly skilled and customer-oriented Customer Service Professional to join our team. As a key member of our call center team, you will be responsible for handling inbound and outbound calls, providing accurate information to customers, and ensuring timely delivery of customer orders.
Responsibilities:
- Handle all customer inquiries and provide accurate information.
- Process and manage customer orders, ensuring timely delivery.
- Collaborate with the sales team to identify opportunities for upselling products and services.
- Develop and maintain strong relationships with customers.
Requirements:
- Bilingual in English and Spanish (written and spoken).
- Prior experience in customer service or call center environment preferred.
- Strong attention to detail and ability to multitask.
- Ability to work in a fast-paced environment and meet deadlines.
Benefits:
- $16-$18 per hour based on experience.
- Monthly performance-based incentives.
We offer a comprehensive benefits package to eligible employees, including 10 days of paid time off, health, dental, and vision insurance, 6 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.
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