Customer Service Representative

6 days ago


Central Islip, New York, United States raymour and flanigan Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Raymour & Flanigan. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Schedule Confirmation: Confirm customer repair service calls and ensure timely scheduling.
  • Communication Coordination: Coordinate and communicate with repair technicians to ensure seamless service delivery.
  • Issue Resolution: Work independently to resolve customer service issues in a professional and courteous manner.
  • Warranty and Protection Guidelines: Adhere to company policies and procedures regarding warranty and protection guidelines.
  • Liaison Role: Serve as a liaison between customers and repair technicians to ensure customer satisfaction.
  • Reporting and Task Management: Complete reports and other tasks/assignments as required.
Requirements
  • Excellent Communication Skills: Possess excellent phone etiquette, interpersonal skills, and strong computer skills.
  • Time Management and Organization: Demonstrate excellent time management and organizational skills to prioritize tasks and meet deadlines.
  • Independence and Teamwork: Ability to work independently and as part of a team to achieve customer satisfaction.
  • Multi-Tasking and Adaptability: Possess the ability to multi-task and adapt to changing situations.
  • Customer Service Skills: Provide exceptional customer service skills to ensure customer satisfaction.
  • Experience and Education: Prior call center experience and dispatcher experience is preferred. High school diploma or equivalent required.
Benefits
  • Competitive Compensation: Receive competitive compensation and a comprehensive benefits package.
  • Health, Dental, and Vision Coverage: Enjoy excellent health, dental, and vision coverage.
  • 401(k) with Company Match: Participate in a 401(k) plan with a company match.
  • Paid Vacation and Holidays: Receive paid vacation and holidays.
  • Training and Development: Engage in ongoing training and development opportunities.
  • Tuition Reimbursement Program: Participate in a tuition reimbursement program.
  • Generous Merchandise Discount: Enjoy a generous merchandise discount.
  • Short and Long-Term Disability: Receive short and long-term disability coverage.
  • Group Life Insurance: Participate in a group life insurance plan.
  • Specified Disease Insurance: Enjoy specified disease insurance.


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