Customer Service Representative

2 months ago


Central Valley, New York, United States Centric Brands Inc. Full time
About the Role

We are seeking a highly motivated and experienced Sales Associate to join our team at Centric Brands Inc. as a Sales Associate, Robert Graham. This is a dynamic and challenging role that requires a strong commitment to customer service and teamwork.

Key Responsibilities
  • Sales Generation:
    • Meet sales goals by continuously motivating sales staff to meet assigned sales and productivity goals.
    • Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales.
    • Demonstrate an in-depth knowledge of the merchandise; ensure selling is fluent in all aspects of product knowledge with an ability to grow within the company.
    • Work with the Store Manager to assist with events/incentives that will continue to grow customer base, with particular emphasis on building local market.
  • Customer Service:
    • Ensure all associates provide the highest level of customer service to achieve World Class Service standards.
    • Resolve all client problems and complaints quickly and effectively.
    • Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
  • Other Traits:
    • Is dedicated to meeting the expectations and requirements of internal and external customers.
    • Gets first-hand customer information and uses it for improvements in products and services.
    • Acts with customers in mind; establishes and maintains effective relationships with customers.
    Requirements
    • Minimum 2 years of consistently strong selling performance and clientele experience in an elevated contemporary brand.
    • High School Diploma or equivalent.
    • A strong commitment to customer service and teamwork.
    • Excellent brand and product knowledge.
    • Flexibility to work a retail schedule which includes evenings, weekends, and holidays.
    • Ability to lift up to 50 pounds of merchandise.
    • Knowledge of POS; basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
    • Experience working in a sales-commission environment preferred.
    What We Offer

We offer a competitive salary range of $15.50-$22.00 per hour, as well as a generous employee discount at Robert Graham. Our job postings include a base hourly range at the time of employment, which represents our good faith estimate as to what candidates are likely to expect. We tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include commission earnings, bonus and other Centric Brands sponsored benefit programs.

Robert Graham is an equal opportunity employer.



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