Principal Solutions Consultant
1 month ago
Sprinklr is a leading enterprise software company that empowers organizations to deliver exceptional customer experiences across all touchpoints. Our unified customer experience management (Unified-CXM) platform leverages advanced AI to help companies build meaningful relationships with their customers.
Job DescriptionWe are seeking a Principal Solutions Consultant to join our Eastern division team. As a key member of our account team, you will partner with our sales organization to drive revenue growth and help our customers achieve their business goals.
As a Principal Solutions Consultant, you will have the technical knowledge and business consulting acumen to uncover a customer's current and future states, and provide insights to best position Sprinklr's platform. You will speak from a position of confidence and credibility, building rapport with customers and providing trusted advice.
Key Responsibilities- Act as a key member of the account team, working directly with prospects and customers during sales cycles to build confidence and excitement around Sprinklr's suite of products and integrations.
- Conduct in-depth discovery on the customer's current and future states, and positive business outcomes.
- Design compelling solutions to address a customer's key business challenges, and present a desired future state with measurable outcomes.
- Lead presales activities, including building and delivering compelling presentations, making solution recommendations, facilitating in-depth technical workshops, and conducting Proofs of Concept (POC) that demonstrate Sprinklr solutions and the value they provide.
- Collaborate with the Sprinklr ecosystem to configure relevant art of the possible demonstrations and validate customer requirements.
- Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution.
- Document observations from prospects and customers to influence future product capabilities.
- Keep up with an aggressive training schedule and maintain up-to-date Sprinklr product certifications.
- Prioritize participation in meetings with the account team and SC team.
- Ensure general administration across our systems of record are timely and accurate.
- Create re-usable collateral for the entire global presales team and act as a mentor to those across other teams.
We are looking for a candidate with 5+ years of experience in a presales role, preferably with a CCaaS based company managing large enterprise customers. You should be a clear communicator who can command engagements with Executives, IT, and business leads/practitioners. Thought leadership is essential, with experience in publishing whitepapers, speaking at industry events, blogging, etc. A creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways is a must.
Methodical and meticulous approach to preparation and execution is required. Experience with cloud contact center technologies ranging from IP Telephony, Intelligent Routing, Workflow Automation, Self Service, Conversational AI, Workforce Optimization, Outbound Engagement, Social Media Engagement, Digital (DX), Unified communications (UC) and Analytics is necessary.
Why You'll Love SprinklrWe are committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. We provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
We focus on our mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard.
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